We know buying sneakers online comes with questions, and we’re here to provide clear answers. Whether you’re curious about our product sourcing, shipping policies, or how to return an item, you’ll find everything you need right here.
We work together with more than 30 exclusive partners and 100 sneaker hunters in order to source your order when placed. Most shoes will be sourced from South-East Asia and shipped from our distribution center in Hong Kong.
We accept major credit cards and other secure payment methods. All payment information is encrypted during transfer for your security.
Once an order is placed, it is processed quickly to ensure prompt delivery. If you need to make changes, contact us immediately at info@authentikick.com, but we cannot guarantee modifications after confirmation.
No, products sold on our website are intended for personal use only. We reserve the right to cancel orders that we suspect are intended for resale.
Due to sourcing from various suppliers, there may be differences in product numbers, shoebox designs, or included accessories. These differences do not affect the quality of the sneakers.
We may cancel orders if we suspect fraudulent activity, resale intentions, or if there are inaccuracies in billing information. If this occurs, we will notify you via email.
Currently, we only ship to specified regions. Check our shipping policy for the latest information on available destinations.
Delivery times vary based on location and product availability. You will receive an estimated delivery window during checkout and a tracking number once your order ships. Usually, sneakers are delivered within a 16 to 28 day window after placing the order.
If your package is lost or arrives damaged, please contact us immediately with your order number and details, and we will assist you with a solution.
Returns are accepted under specific conditions. Please review our Refund Policy for eligibility, including the timeframe and condition of the returned item.
Contact us at info@authentikick.com to start the return process. Ensure your item meets the return criteria before reaching out.
Refunds are issued for eligible returns or canceled orders. Please note that minor differences in packaging or accessories do not qualify as product defects.
We strive to offer only authentic sneakers. However, as we do not operate on-site warehousing and source our products through external suppliers, we cannot guarantee the absolute authenticity of every pair. We conduct random sample checks to ensure quality and authenticity.
No, you can check out as a guest. However, creating an account allows you to track your orders and receive exclusive updates.
Can't find the answer you are looking for?
We're Here to Help!